Privacy Policy

1. Introduction

ScooterBug ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact information (email, phone number, address)
• Billing and payment information
• Delivery location details (hotel name, room number)
• Account credentials
• Communication preferences

Usage Information

• Browser type and version
• Device information
• IP address
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your rental reservations
• Communicate with you about your bookings
• Send booking confirmations and receipts
• Provide customer support
• Improve our website and services
• Send promotional offers (with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service Providers: Third parties who help us operate our business (payment processors, delivery services)
• Business Partners: Hotels and resorts for delivery coordination
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Keep you logged in to your account
• Analyze website traffic and usage patterns
• Personalize your experience

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Portability: Request your data in a portable format

To exercise these rights, please contact us using the information below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for tax and legal purposes.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: